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Privacy Policy

FAQs

Here are some common questions about our company.

Zuraifa Foods creates premium handcrafted food products made with high-quality ingredients.Currently, we specialize in date-based chocolates, and we are continuously expanding our range to include products like date bites, flavoured makhana, chocolate-coated nuts, dry fruits, and more premium treats.

You can reach our customer support team by emailing info.zuraifafoods@gmail.com, calling +91 94273 95871, Social Media or using the live chat on our website. Our dedicated team is available to assist with any inquiries or issues.

We’re committed to providing prompt and effective solutions to ensure your satisfaction.

Due to the perishable nature of our products, we do not accept returns once the package is opened.However, in case of:

  • Damaged product
  • Wrong item delivered
  • Major quality issues

Please contact us within 24 hours of delivery with photos, and we’ll assist you with a replacement or resolution.

At Zuraifa Foods, we ensure safe, hygienic, and timely delivery of all our products.

Delivery Locations

We currently deliver across Ahmedabad and selected locations across India. Delivery availability may vary based on logistics coverage.


Delivery Timelines

  • Ahmedabad:Fast local delivery — Same day / Next day delivery (depending on order time and location)
  • Other Cities / Locations:Delivery time may vary based on logistics partner and location — usually 3 to 7 working days


Shipping Charges

Shipping charges are calculated at checkout based on delivery location and order size.

Average shipping charges:

Ahmedabad: ₹40 – ₹80 (approx)

Other cities: ₹80 – ₹150 (approx)

(Final charges may vary depending on logistics partner and order weight.)


Order Processing

  • Orders are processed within 24 hours of confirmation.
  • Orders placed on Sundays or holidays may be processed on the next working day.


Delivery Partners

We use trusted third-party logistics partners to ensure safe and reliable delivery of your orders.


Important Note

Zuraifa Foods is not responsible for delays caused due to:

  • Courier/logistics issues
  • Weather conditions
  • Natural calamities
  • Unforeseen circumstances beyond our control